Enhancing Your Klarity Outputs: Trouble Shooting

To help you get the most out of Klarity templates and ensure the highest quality documentation, consider these additional insights and best practices:

Quality Control and Best Practices

Quality is built into every step of your process documentation. While Klarity's AI is powerful, a few best practices ensure exceptional results:

• Maximize Input Quality: The effectiveness of your generated documents is directly linked to the quality of your input files. Think of it as 'garbage in, garbage out.' Ensure your video walkthroughs are clear, complete, and free from ambiguities. High-quality inputs lead to accurate, reliable, and comprehensive outputs. You'll find that issues like poor audio or missing steps can lead to less effective documentation.
• The Critical Role of Human Review: Even with advanced AI generation, human validation remains paramount. Always review the AI-generated content. A Subject Matter Expert (SME) or Process Owner must sign off on the accuracy and completeness of the content before it's finalized. This crucial step prevents the misinterpretation of AI-generated analyses (like identified risks or automation opportunities) and ensures your documents reflect reality.

Troubleshooting & Exception Handling: What to Do When Things Go Sideways

Even with the best tools, you might occasionally encounter an unexpected hiccup. Here’s how to address common issues:

• Inaccurate or Incomplete Documents: If your generated document doesn't quite reflect the process or is missing key information, first review your input files for clarity and completeness. You can manually edit the document, or if the issues are significant, re-generate it with improved inputs or a different template.
• Template Not Available: If you can't find a suitable template for a unique or highly specialized documentation need, select the closest available template and modify the output, or combine outputs from multiple templates. For highly specialized needs, you can discuss the feasibility of creating a custom template by contacting the Transformation & Operational Excellence team or Klarity support.
• Document Generation Fails or Times Out: This can happen if input files are too large or in an unsupported format, or due to temporary platform issues. Verify your input files meet platform guidelines, then try generating the document again after a short period. If the problem persists, try with a smaller or different input file. If the issue remains, contact Klarity support at support@klarity.ai with details of the error and files used.

Roles and Responsibilities in Template Use

Effective use of Klarity templates often involves collaboration among different roles:

• Process/Business Analyst: Typically the primary user, responsible for selecting appropriate templates, providing input files, generating documentation, and reviewing outputs for accuracy.
• Process Owner/Subject Matter Expert: Essential for reviewing and validating the accuracy of generated documents, ensuring that the captured processes, risks, and controls accurately reflect reality.
• Technical Partner: A recipient of documents like the BRD, using the information to design and implement technical solutions and process automations.

Klarity Support Contact Information:  If you have any questions or require support in choosing the right template, please don't hesitate to reach out:

• Chat with our support team: Directly in applicaiton
• Email our support team: support@klarity.ai