Summary
Ensure files are supported, within size limits, and accessible (not password‑protected) before processing. Recommended per upload/update: attach 5 - 10 total files (documents + videos).
Limits: Max video size ≈ 4 GB per file. Unsupported: password‑protected files, encrypted archives, executables.
Steps
- Confirm the file is a supported type (e.g., standard document/video formats used in your workspace).
- Remove passwords from protected files and re‑upload.
- If the file is very large, try splitting into smaller parts and rerun.
- Provide a descriptive file name (no special characters) and retry.
What to collect before escalating
- Operation/Run ID or URL
- File type, size, and whether it was password‑protected
- Error text/screenshot and timestamp
When to escalate
- Repeated failures after removing passwords or after splitting into smaller files.
Comments
0 comments
Please sign in to leave a comment.