4. Supported file types, size limits, and password‑protected files

Summary

Ensure files are supported, within size limits, and accessible (not password‑protected) before processing. Recommended per upload/update: attach 5 - 10 total files (documents + videos).

Limits: Max video size ≈ 4 GB per file. Unsupported: password‑protected files, encrypted archives, executables.

Steps

• Confirm the file is a supported type (e.g., standard document/video formats used in your workspace).
• Remove passwords from protected files and re‑upload.
• If the file is very large, try splitting into smaller parts and rerun.
• Provide a descriptive file name (no special characters) and retry.

What to collect before escalating

• Operation/Run ID or URL
• File type, size, and whether it was password‑protected
• Error text/screenshot and timestamp

When to escalate

• Repeated failures after removing passwords or after splitting into smaller files.